About CBTW

We are a global tech solutions company that believes Collaboration Betters the World.

Leveraging strategy, technology, and design, we partner with organizations worldwide to offer comprehensive solutions from idea conception to product realization. We work with people around the globe to advise, build, run, and support the creation of products with purpos.

The role

We are seeking an experienced Jira Administrator to support and manage our Jira ecosystem across teams in the United States and Latin America. If you’re passionate about optimizing workflows and enabling efficient team collaboration through Atlassian tools, this is a great opportunity to bring your expertise into a dynamic, remote-first environment.

What You’ll Do

• Configure, manage, and maintain Jira Software, including workflows, custom fields, screens, issue types, permissions, and automation rules.
• Support multiple teams in North and South America, ensuring Jira projects are optimized for productivity and aligned with team requirements.
• Collaborate with technical and business stakeholders to gather requirements and implement scalable Jira solutions.
• Maintain best practices for Jira usage and assist in onboarding new users.
• Troubleshoot issues, manage system performance, and propose improvements for long-term efficiency.
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What We’re Looking For

• 4+ years of hands-on experience as a Jira Administrator.
• Strong knowledge of Jira configuration, administration, and best practices.
• Ability to support cross-functional teams.
• Excellent communication skills in English (spoken and written).
• Detail-oriented with a proactive and problem-solving mindset.
• Experience with Confluence, Jira Service Management, and Atlassian Marketplace apps is a plus.

What We’re Looking For

• 4+ years of hands-on experience as a Jira Administrator.
• Strong knowledge of Jira configuration, administration, and best practices.
• Ability to support cross-functional teams.
• Excellent communication skills in English (spoken and written).
• Detail-oriented with a proactive and problem-solving mindset.
• Experience with Confluence, Jira Service Management, and Atlassian Marketplace apps is a plus

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